Customer Service

Shipping & Returns


Smith does not currently ship directly to consumers in New Zealand. Please go to Dealer Locator to find list of retailers that offer shipping within New Zealand.


Smith Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.

For Warranty Information, please visit our Lifetime Warranty Page.

Telephone: 03 348 9725
Office hours: Monday through Friday, 8:30 am to 5:30 pm

When submitting a contact us request, please include the following items in your email (Asterisked items are required):
*First Name:
Last Name:
*Zip Code:
*Email Address:
Product Model:
Order Number:
Please attach and pictures to this email that would help with your issue.