Customer Service

Warranty Information

We built our reputation on quality, performance product and we stand behind it. If you experience a manufacturing defect in materials or workmanship Smith Optics warrants your sunglasses, goggles and helmets for the lifetime of the product, and we will repair or replace the product at no charge. Smith Optics has sole discretion to determine manufacturer's defects. Apparel and accessories including hats and bags are not covered under the lifetime warranty policy. Smith Optics will only authorize the warranty claim if the product was purchased from an authorized dealer. Questions about verification of authorized dealers should be sent to smith@sportive.co.nz

To make a claim, either return your Smith product and your proof of purchase to the store or contact us directly at smith@sportive.co.nz

Repair / Replacement Policy: For a fee Smith Optics (at our discretion) will repair or replace lenses, frames and other parts as needed and available. Smith Optics cannot repair scratched lenses. For more information contact; Smith Warranty and Repair at 03 348 9725 or smith@sportive.co.nz. All fees for repair or replacement depend on the model and damage to the product.

Bike or Winter Helmet crash replacement policy: Within a period of 2 years after the original date of purchase, SMITH will replaced crash damaged helmets at a discount of 30% off the Recommended Retail Price. Helmet replacements are limited to 1 unit per year. This policy is only applicable to original owners of the product and requires a proof purchase receipt. The consumer must return the helmet and receipt copy to: Smith: attention Crash Replacement, 23 Anchorage Road, Hornby, Christchurch 8042, New Zealand.
Please e-mail the customer service/warranty department of Smith New Zealand at smith@sportive.co.nz for instructions before shipping any returns.

Scope and Duration of the Warranty: This warranty program lasts for the lifetime of your Smith product. This warranty program covers all parts of your Smith product and applies to all types of manufacturing defects or failure. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, chewed by your pet or any other damage that is caused by the consumer.

Limitation on Damages: For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Smith Optics. Smith Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product.

Warranty & Repair address:
Smith Optics Returns Department
23 Anchorage Road
Hornby
Christchurch 8042
New Zealand