Customer Service

Contact Us

Smith Optics prides itself in providing exemplary Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know.

Telephone: 03 348 9725
Office hours: Monday through Friday, 8:30 am to 5:30 pm.

New Zealand Mailing address:
Smith Optics
PO Box 8659
New Zealand

Warranty & Repair address:
Smith Optics Returns Department
23 Anchorage Road
Christchurch 8042
New Zealand

Please e-mail the customer service/warranty department of Smith New Zealand at for instructions before shipping any returns.

When submitting a contact us request, please include the following items in your email (Asterisked items are required):
*First Name:
Last Name:
*Zip Code:
*Email Address:
Product Model:
Order Number:
Please attach and pictures to this email that would help with your issue.